We are the only national organization that
directly serves victims of relationship abuse
and their families and friends.
Every day, 24/7/365, the National Domestic Violence Hotline is a compassionate, knowledgeable resource empowering victims through human connection and practical help. The Hotline’s highly trained expert advocates provide peer-to-peer support to anyone who reaches out to us, with lifesaving tools, safety planning and hope.
- Free, anonymous and confidential
- Most comprehensive resource database in the country, with access to 4,500 providers and resources in the US, Puerto Rico, the US Virgin Islands and Guam
- More than 8,600 of those who contacted The Hotline in 2014 were non-English speakers. The Hotline provides services to those callers through bilingual staffing and 24-hour access to interpreters in 200+ languages.
- Loveisrespect, a project of The Hotline and Break the Cycle, helps millions of teens and young adults learn about healthy relationships
Our expertise is routinely sought by national and regional media, federal, state and local government, service providers, law enforcement and nonprofit colleagues.
Over the last 19 years, more than 3.5 million people have received help from
The Hotline around issues of domestic and dating violence.
- 1 in 4 women and 1 in 7 men aged 18 and older in the United States have been the victim of severe physical violence by an intimate partner in their lifetime.
- 1 in 3 adolescents in the US is a victim of physical, sexual, emotional or verbal abuse from a dating partner in the past year.
- 1 in 10 high school students has experienced physical violence from a dating partner in the past year.
- $5.8 billion each year is the cost of intimate partner rape, sexual assault and stalking — $4.1 billion of that is for direct medical and mental healthcare.
- 8 million days of unpaid work are lost each year due to domestic violence issues — the equivalent of 32,000 full time jobs.
We offer help through phone services, online chat and text messaging. Loveisrespect, a project of The Hotline and Break the Cycle, hosted our first trial of text and chat and in 2011, Vice President Joe Biden premiered loveisrespect’s text-for-help service by sending the first text. In October 2013 we launched live chat services for The Hotline. Chat and text services allow people to interact with an advocate in different ways. They offer privacy for those more comfortable talking in a digital setting. These new entry points proved incredibly successful, greatly increasing our reach. They continue to be used today.
*The following statistics include our measurable successes for both The Hotline and loveisrespect.
- 72% victims and survivors
- 15% friends and family
- 13% other (providers, professionals, abusive partners, etc.)
Total contacts received in 2014 (chat/text/calls):
- 298,188 calls received
- 68,763 online chats received
- 11,017 texts received
Total contacts unanswered due to a lack of resources:
The National Domestic Violence Hotline is far more than just a call center. It is a hub of data collection and complex resource referral for each interaction an advocate has with a caller, chatter or texter. Based on the type of contact we have (e.g., victim/survivor, concerned family member or friend, abusive partner, etc.) additional information about the person’s situation is gathered for later analysis. This information includes the types of abuse a victim/survivor is experiencing, as well as factors that increase the complexity of their situation.
96% Emotional/Verbal Abuse
degradation, threats, insults, humiliation, isolation, etc.
69% Physical Abuse
hitting, biting, choking, etc.
8% Sexual Abuse
rape, exploitation, coercion, etc.
- More than 25,000 victims disclosed legal issues, such as protective/restraining orders (57%), custody and visitation (32%), divorce (23%), and other legal matters.
- More than 20,000 victims disclosed instances of economic abuse, in which the abuser forcibly took control of or manipulated the victim’s finances in order to wield power over him or her.
- Nearly 7,000 victims experienced stalking.
- More than 4,000 victims disclosed instances of child abuse.
- More than 3,500 victims were struggling with issues related to immigration.
In 2014, there were 1,178,871 visits to thehotline.org and 2,414,296 visits to loveisrespect.org
Utilizing social media platforms allows us to reach out to new audiences and engage with already dedicated supporters.
Each of these robust channels creates a community that integrates survivors, people seeking help, fellow organizations and the general public. Overall, we gained more than 25,000 new Facebook fans and more than 13,000 new Twitter followers in 2014.
In 2014, The National Domestic Violence Hotline collected issue-specific data that helped shape the national conversation on domestic violence.
Truth About Abuse
Completed in partnership with Mary Kay, this survey focused on teens and young adults. It revealed 57% of survey respondents were concerned about their relationships for more than six months before ever reaching out for help.
16% of the victim chatters surveyed had partners who had access to a firearm. Of those, 22% said their partners made specific threats to use a firearm against them, and 67% believed their partner was capable of killing them.
In 2014, the National Domestic Violence Hotline provided 130,054 referrals to domestic violence providers and 47,564 referrals to additional resources across the nation.
- National Resources: 46%
ex. RAINN, National Center on Elder Abuse
- Useful Websites: 39%
ex. 211 – United Way, benefits.gov, Lundy Bancroft
- Teen Resources: 26%
ex. Your Life Your Voice, Scarleteen, Boys Town
- Legal Resources: 21%
ex. WomensLaw.org, Legal Resource Center on Violence Against Women
- Economic Self-Sufficiency Resources: 11%
ex. 211 – United Way, Aunt Bertha