Meet Our Advocates

To know our advocates is to
know the power of the hotline.
We would love to introduce you.

Meet three of our hotline advocates and learn
about their lives and the work that they do.

When Diane answers a call from a parent concerned for a child, she knows their pain.

A survivor herself, she remembers how it felt to watch her daughter be abused at the hands of a first love. To those parents, Diane shares a message of hope and education. Diane celebrates family, enjoying board games and dinners at home with her four children. Diane is a garden-tending, shower-singing advocate who describes why she works at the hotline with this succinct thought:

“If you have, it’s your responsibility to give back.”

Did you know Diane started her work in the domestic violence field as a receptionist for a local shelter? She said it was the perfect job for her because she was in an abusive relationship at the time and appreciated the full access to information on how to stop domestic violence. She’s still giving out that important education today to our callers. She says she does this work in honor of her mom, her daughter and her sons.

Did you know Josie was here on the very day The Hotline opened?

She’s given 15+ years to our organization and has helped countless men and women find safety from abusive relationships. A survivor herself, she says the work helped her regain the self-esteem diminished by years of abuse.

Josie is a proud grandmother and an enthusiastic Longhorn fan. She plays tennis and sews, kindly mending her co-workers’ clothes when needed. She’s bilingual and loves helping Spanish-speaking callers find the help they need.

Ask this 61 year-old powerhouse why she continues her work and she’ll describe the moment she left her abusive husband with her two daughters and a broken rib.

“The reason I do this work is that I am able to give back something that was given to me.”

For Rebecca, all the world’s a stage, and she’s fascinated by its players.

She has a degree in anthropology and has always been interested in stories — so it makes sense why she’s so good at answering calls on the hotline.

A natural people person who has worked in the domestic violence field for 10 years, Rebecca says she’s amazed by the callers she interacts with every day. “Their bravery inspires me.”

We at the hotline are inspired by Rebecca’s many talents. An avid crafter, she taught herself how to knit and crochet. This creative type is also active in comedy and theater. Though Rebecca invents her own witty dialogue for shows, her favorite line is one she hears at her day job.

“When a caller tells me, ‘I’m so glad I called. I’m so glad I got you,’ I am incredibly moved. It reaffirms that I’m in the right place at the right time.”

Behind The Scenes

Each of our hotline advocates has a story to tell — what brought them here, why they do the work they do and how this work has shaped the way they lives their lives.

The hotline boasts a diverse group of the most highly trained individuals in the field, and each undergoes 40 hours of initial training to qualify. Within two weeks post-training, they must demonstrate adequate skills in crisis intervention through participation in 12 hours of monitoring calls, role-plays and answering live calls.

Advocates additionally participate in the “12-Week Skill Building” follow up training with assigned mentors, and continue to attend in-service trainings and education sessions during their tenure.

Altogether, our dedicated advocates have answered more than 3 million calls since the hotline’s inception, and through the work of these individuals the hotline continues to be the national leader in providing services to victims, friends and family.